At Pastel Naturals, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 14 days from the date of delivery under the following conditions:

• The item must be unused and in its original condition
• The product must be returned in its original packaging
• Proof of purchase or order confirmation must be provided

For hygiene and safety reasons, certain personal care products may not be eligible for return if opened or used.

Refund Process

Once your returned item is received and inspected, our team will review and approve the return request. If approved, the refund will be processed to the original payment method used during checkout.

Please note:

• Original shipping fees are non-refundable
• Refund processing times may vary depending on your payment provider or bank

Return Shipping

Customers are responsible for return shipping costs unless:

• The product received is defective
• The wrong item was delivered
• The item arrived damaged

In eligible cases, Pastel Naturals will cover the return or replacement shipping costs.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and order details so we can resolve the issue as quickly as possible.

Contact Us

For return requests, refund assistance, or order support, please contact our team:

Phone & WhatsApp:
01020830309

Sales Inquiries:
[email protected]

Customer Support:
[email protected]